Terms and Conditions

Last updated: [Date] These Terms govern your use of our Website and Services.
Company: LCR Group Holding
Website: www.bythewillow.org

These Terms and Conditions (“Terms”) govern your access to and use of the services provided by [Company Name] (“we,” “us,” or “our”) through [Website URL] (the “Website” and the “Services”).

By accessing or using the Website or Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Services.


1. Changes to These Terms

We may revise these Terms from time to time by posting an updated version on the Website. Any changes take effect when posted. Your continued use of the Services after changes are posted constitutes acceptance of the revised Terms. You should review these Terms periodically.

2. Nature of the Services

We provide self-help legal document preparation services. You create documents by entering information into our system, and we generate documents based solely on the information you provide.

We are not a law firm and do not provide legal advice. Use of the Services does not create an attorney-client relationship.

3. Eligibility

To use the Services, you must:

  • Be at least 18 years old
  • Be able to read and understand the documents you create
  • Be able to independently use the Website and Services

You are responsible for determining whether the Services are appropriate for your needs and for ensuring compliance with applicable laws.

We may refuse, suspend, or cancel Services if we reasonably believe the Services are not suitable for your circumstances or that you have provided false or misleading information.

4. User Responsibilities

You are solely responsible for:

  • The accuracy and completeness of all information you provide
  • Reviewing all documents before use
  • Ensuring documents reflect your intentions
  • Proper execution and use of documents in accordance with applicable law
  • Deciding whether to seek advice from a licensed attorney

We do not verify your identity, age, legal capacity, or eligibility to create legal documents.

5. Document Creation

Documents are generated automatically based on the information you provide. We do not:

  • Assess your personal or financial circumstances
  • Confirm the legal sufficiency of your instructions
  • Guarantee that any document will achieve your objectives

You are responsible for reviewing and approving all documents before use.

6. Document Review

Any document review we provide is limited in scope, does not constitute legal advice, and should not be relied upon as such. We do not guarantee that all errors will be identified or that a document is suitable for your specific purposes.

Documents are prepared individually based on the information you provide. If you and your partner each create a document using the Services, each document will be reviewed separately. If you require a joint or mirror will, or if you wish for documents to be reviewed together, this must be arranged separately.

Document review may include checks for:

  • Typographical errors (excluding dates of birth, addresses, place names, or other information we cannot reasonably verify)
  • Internal inconsistencies or contradictions
  • Whether your stated instructions appear clear and unambiguous

If the review identifies issues requiring clarification or additional information, we may either notify you when the document is made available for download or contact you directly to request further input. You may then make revisions and, where applicable, resubmit the document for review.

7. Your Documents

We are not a law firm, and use of the Website is not a substitute for seeking legal advice. You acknowledge that you are not relying on us for legal advice or legal opinions.

All documents created using the Services are prepared by you, based solely on the information you provide, and without the involvement of a lawyer. If you require legal advice or are unsure whether legal advice is necessary, it is your responsibility to consult an attorney licensed in your jurisdiction.

While the Services may assist in creating documents that can be legally effective, we do not guarantee that any document will be legally valid, enforceable, or appropriate for your circumstances. Laws and legal requirements vary by jurisdiction and may change over time.

You are solely responsible for ensuring that your documents reflect your intentions. If you have any doubts regarding the validity, legal effect, or interpretation of a document, you should seek advice from a qualified attorney.

If you dispose of property located in another jurisdiction, you are responsible for reviewing the laws applicable to that jurisdiction. We are not responsible for conflicts of law or for any inability to carry out your instructions due to applicable legal requirements.

8. Subscription Update Service

As an optional additional service, we may offer a subscription-based update service (the “Subscription Update Service”) that allows you to make changes to your online will through your account after it has been made available for download.

If you purchase the Subscription Update Service, the following terms apply:

  • The price of the Subscription Update Service is the amount shown on the Website at the time of purchase.
  • You may purchase the Subscription Update Service within 7 days for Basic Plan or 30 days for Pro Plan from the date you pay for your will (the “Subscription Window”).
  • The Subscription Update Service may be purchased during checkout, through your online account, or by contacting us.
  • If you do not purchase the Subscription Update Service within the Subscription Window, it will no longer be available for that will.
  • Promotional or voucher codes do not apply to the Subscription Update Service.
  • The Subscription Update Service renews automatically on an annual basis unless you cancel before the renewal date.
  • You may cancel automatic renewal at any time before the renewal date through your account or by contacting us. If canceled, the subscription will end at the end of the current billing period and no further charges will apply.

9. Executor Vault and Digital Storage

We may offer optional digital storage services that allow you to store documents and manage access permissions. While reasonable measures are taken to protect stored data, we do not guarantee uninterrupted availability, permanent storage, or error-free operation.

You are responsible for maintaining accurate information, managing access permissions, and keeping stored documents up to date. We may modify, suspend, or discontinue storage services at any time.

If you purchase this service, the following terms apply:

  • The price of the Executor Vault Service is the amount shown on the Website at the time of purchase.
  • The Executor Vault Service may be purchased during checkout, through your online account, or by contacting us.
  • Promotional or voucher codes do not apply to the Executor Vault Service.
  • The Executor Vault Service renews automatically on an annual basis unless you cancel before the renewal date.
  • You may cancel automatic renewal at any time before the renewal date through your account or by contacting us. If canceled, the subscription will end at the end of the current billing period and no further charges will apply.

10. Fees and Payments

Fees for the Services are displayed at the point of purchase and must be paid in advance unless stated otherwise. We reserve the right to change pricing at any time. Pricing changes will not affect completed purchases.

11. Refund Policy

Digital Documents

Due to the personalized nature of digital documents, all sales are final once a document has been generated or downloaded.

Document Review

Document review fees are refundable only if the review has not yet started.

Subscriptions and Storage

Subscriptions may be canceled at any time. Cancellation stops future billing but does not entitle you to a refund for the current billing period.

12. Use of Website at Your Own Risk

The Website and Services may contain inaccuracies or typographical errors. Content may be updated or changed at any time.

Your use of the Website and Services is at your own risk. We are not responsible for any loss, damage, or interruption resulting from your use of the Website, including downtime or technical issues.

13. Intellectual Property

All content, templates, software, and materials on the Website are owned by or licensed to [Company Name] and are protected by applicable intellectual property laws.

You are granted a limited, personal, non-transferable license to use documents you generate for your own lawful purposes. You may not reproduce, distribute, or resell our materials.

The Website may contain links to third-party websites or services. We do not control, endorse, or assume responsibility for third-party content or services. Accessing third-party websites is at your own risk.

15. Disclaimer of Warranties

The Services are provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the accuracy, reliability, or suitability of the Services or any documents generated, including implied warranties of merchantability or fitness for a particular purpose.

16. Limitation of Liability

To the fullest extent permitted by law, [Company Name] shall not be liable for any indirect, incidental, consequential, or special damages arising out of or related to your use of the Services. Our total liability for any claim related to the Services shall not exceed the amount you paid for the specific service giving rise to the claim.

17. Indemnification

You agree to indemnify and hold harmless [Company Name], its officers, directors, employees, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from or related to your use of the Services or any document you create using the Services.

18. Termination

We may suspend or terminate your access to the Services if you violate these Terms or misuse the Services. Upon termination, your right to use the Services will immediately cease.

19. Entire Agreement

These Terms constitute the entire agreement between you and [Company Name] regarding the Services and supersede any prior agreements or understandings.

20. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles.

21. Contact Information

If you have questions about these Terms, please contact us at:

Email: [Contact Email]
Company: [Company Name]

This document is provided for informational purposes only and does not constitute legal advice.